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what broke.

Email reaches the people who build TorrentMax. There is no ticket maze, no live chat, and no support bot pretending to understand the problem.

Support, security, and privacy · Updated 13 November 2026

Product support torrentmax@torrentmax.cc.cd

Installation, transfers, playback, settings, Remote pairing, or a reproducible bug. Use the subject [Support].

Security torrentmax@torrentmax.cc.cd

A vulnerability, a suspicious build, or a security question. Use the subject [Security]. Do not publish exploit details before there is time to fix the issue.

Privacy and account torrentmax@torrentmax.cc.cd

Questions about the privacy notice or the optional Remote account. Write from the address used for the account if the request is account-specific.

Company Systomax Technologies

Business enquiries, company information, and other Systomax products are handled on the company site.

Before you send

Getting started for installation and first-run questions.
Remote access for pairing and device problems.
Troubleshooting for no peers, slow transfers, playback, or the tray.

What to include

TorrentMax version from Settings → About and your Windows version.
The exact error text or a screenshot with download names hidden.
The steps that reproduce the problem, including whether the source was a magnet, URL, or file.
Whether Remote is enabled and whether the window was closed to the tray.

Please do not send

Passwords, password-reset links, live pairing codes, private tracker passkeys, or personal file lists. Support does not need them, and email is not the right place for a live credential.

What email cannot fix

TorrentMax is a client, not a content source. Support cannot find a torrent for you, recover deleted files, or remove something you downloaded. Only download and share files you have the right to use.